Helping Employees through Customer Conflict During COVID
Now more than ever, employees are required to navigate difficult conversations, enforce rules and manage their own mental and physical health all while taking care of the job they were hired to do. To help, we’ve compiled a list of tips and strategies to support employees facing these challenges—during COVID and beyond.
Navigating a Business Through Re-opening: A Conversation
Canadian business owners and leaders are being challenged now more than ever before. Hear from human resources thought leader and President of TAP Strategy & HR Consulting, Bruce Weippert, CHRE, as he shares his insights on the issues employers are facing and how they might move forward.
The Arete eCatalogue: Your Gateway to Business Health
Looking for a unique service or other program to help support your business and employees? Our additional services e-catalogue can help.
Managing Loneliness in the Workplace
Have you found that you or your employees are feeling more lonely or isolated lately? The Hugr Authentic Connections app can help.
Counselling Support—Just the Way You Like it
Evidence suggests that it’s the support that counts—not the delivery method.
The Flipside of Saying Yes
We’re encouraged to say yes to new projects and commitments at work. Saying yes means we’re enthusiastic and ambitious, right? But it has a flipside we sometimes forget about.
When Things Change at the Office
Change is inevitable. And your staff is not always happy about it.
It can be baffling when an employee you believe capable of excellent results consistently underperforms.
Managing Challenging (but Talented) Individuals
Every manager has encountered an employee with obvious talent and skill, but who exhibits challenging behaviour.
We can all develop and deepen our capacity for personal resilience.
How to Manage Employees with an Inflated Sense of Entitlement
What do you do when an employee exhibits an inflated sense of entitlement, with behaviour ranging from rude and thoughtless to downright unprofessional?
Losing Your Temper at Work
You’re under pressure and lose your temper in a spectacular fashion at work. What have you done? What on earth do you do next?