We’re Here to Support Your Work with Our Clients


Welcome counselling and consulting professionals!

As part of our national network of professionals, we know you are ready to assist our clients
in a confidential, respectful manner. In return, our aim is to strive for the best possible working
relationship with you. You are essential to our success.

Whether you are a psychologist, therapist, legal or financial expert,
nutritionist, eldercare consultant, childcare expert, or human resources
specialist, we’re glad you’re part of our team.

Log In to e-Tera™

e-Tera is the tool our professional network uses for online reporting. Its unique database ensures complete protection of client confidentiality and enables us to match clients to you.

Network Newsflash!

Welcome 2019!– We send our warmest wishes for a New Year filled with peace and prosperity. Thank you for continuing to be part of our network. Your work with our clients contributes so much to our success and we sincerely appreciate it.

Just a reminder when the calendar turned to January: available hours for clients renewed and will vary, depending on their specific program coverage. All currently active files will remain open and it’s
important to continue numbering open file sessions chronologically.

We also ask you to send us copies of your updated professional insurance and registration as they become available to you, as referrals cannot be made if the documents we have on file have expired. BC network, please make special note of your December 31st expiry date. Thank you!

Join Our Professional Network

The service we provide our clients is essential to our success as an employee and business assistance plan provider. We only accept highly qualified professionals with solid credentials and professional designations, and a minimum of a master’s degree, into our network of professionals.

All our contracted professionals must also belong to accredited associations, and abide by Canada’s Access to Information and Privacy Act, as well as provincial laws and codes of ethics governing their professions.

Inquiries about becoming part of our professional team can be made by emailing network@aretehr.com.

You’ll find us easy to work with and respectful of your skills and expertise.

What We Hear From Our Professional Network

Not all EAP and other assistance program providers treat their network professionals as valued partners. We see you as integral to our success and want you to enjoy working with our team.

Here’s what we’ve heard from your colleagues:

  • “To the whole Arete gang: Thank you all. Truly, you have been the most pleasant and “real” EAP I’ve ever worked with in over 18 years.”
  • “As an encouragement for the work you are doing: I fear what may have happened if you had not sent the referral when you did.”
  • “You are a vital link in providing help for people in many forms of pain.”
  • “I just want to thank you. You guys are amazingly fast at getting things coordinated.”

What We Hear From People Calling for Help

We invite all callers to participate in a voluntary and anonymous satisfaction survey.

Over the last four years, we are pleased to say:

  • more than 95% of individuals helped through our programs reported feeling reassured and informed, or understood and satisfied, after their initial conversation with one of our intake coordinators
  • 91% of our clients reported their personal counsellor helped them determine concrete solutions to address the issue at hand

Results like this reflect why we appreciate your focus on offering practical assistance.

The Arete Approach Works

Not sure if counselling makes a difference? Read the results of independent analysis in these two infographics.

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Arete Approach Infographic 2018

Arete Approach Infographic 2016

FAQs for Our Professional Network

Working with Us

What is the general process when working with an Arete client?

1. The client calls Arete to request support. We initiate our services with the intake process. After a first assessment of the client’s needs and preferences, we carefully review our referral network for the best fit. At this point, while maintaining the client’s confidentiality, we check with you to see if you are able to accept the referral. Once you’ve accepted, we send you a referral package via email with the client’s first name only and a confidential code. We also pass your contact information to the client, to enable them to initiate contact.

2. The client calls you and books the initial appointment. Please collect contact information from the client at this point and provide them with your office location. Let us know the date of the initial appointment. If they haven’t called after a week or so, please advise us and we’ll follow up.

3. At the first session, have the consent form signed and returned to us. Log into e-Tera and enter the Treatment Plan and your first session report.

4. For subsequent sessions: enter the session reports in e-Tera and email or fax us an invoice, minimum monthly.

5. At the end of treatment, enter the Treatment Conclusion information in e-Tera, which will close the file. Please note, we will follow up after 60 days of inactivity to check in on the counselling status.

Why does Arete ask the client to book their appointments directly with me?

One of our underlying philosophies is that, by taking responsibility and ownership for their own health, clients accelerate their return to well-being. This includes booking appointments with you directly.

During our intake process, we encourage clients in this regard, and assure them you are expecting their call.

We also respect client confidentiality by allowing them to share their own contact information with you, which is why we do not provide it.

I have a colleague I’d like to refer. How do they become part of your network?

We welcome your referrals. Your colleague can contact us at: network@aretehr.com to request an information package for counsellors on how to apply to be part of our network.

We choose our counsellors carefully. Everyone in our professional service provider network must:

  • hold either a master’s or PhD degree
  • provide annual proof they are a member in good standing of a relevant professional registering body, indicating compliance with the appropriate code of ethics and applicable legislation
  • provide annual proof of a minimum of 2 million dollars in professional practice insurance per incident/claim
  • have a minimum of 5 years post-graduate counselling experience

We want the best possible experience for our clients. That’s why we’re building and maintaining a network of professionals you can be proud to be a part of!

What is the Consent Form and what do I do with it?

The Consent Form confirms a client’s consent for services and ensures that both counsellor and client are aware of important policies and practices concerning confidentiality, the nature of EAP counselling and appointment management procedures.

It must be signed by the client and the counsellor during their first session and sent to our office via email clinical@aretehr.com  or via fax (1-403-252-6161) as soon as possible after the session. No invoices can be paid until this signed form is received by our office.

I’m having trouble logging on to e-Tera™ to do my online reporting. Any advice?

Google Chrome (preferred) and Mozilla Firefox browsers are both compatible with our reporting system. If you don’t currently use one of these, they can easily and safely be downloaded from the internet.

Using either Google Chrome or Mozilla Firefox:

1. Click the e-Tera login link. This link is also posted toward the top of the webpage you are currently on.

2. Log in by entering your username and the password provided to you. Your username is all lowercase letters, but your password is case sensitive (upper and lower case).

  • If you get an error code, close all browser windows and try again from the beginning; otherwise you may receive the same error message.
  • Please do not short cut/favourite the log in page.

3. Once in e-Tera, you will see your e‐Tera home page, called My Caseload. You can now update the relevant case file. Please refer to the document e-Tera™ Clinicians Help Guide for a detailed walk-through of the reporting area. This document was included in the referral information sent to you.

If none of these suggestions work, please contact one of our intake coordinators for assistance.

I've moved. Where do I send notice of my new address?

Please send a completed change of address form to: clinical@aretehr.com. We’ll add this information to your professional summary, which is used to match you with clients.

I've added a new specialization to my practice. Is there any way to note this in your database?

Yes, you can email any new training or areas of practice to: network@aretehr.com. We’ll add this information to your professional summary, which is used to match you with clients.

Why do I need to send yearly proof of my registration and insurance?

Our professional counsellors must be in good standing with their insurance and professional associations. Ensuring both insurance and professional registration are up to date on an annual basis protects the interests of the individuals you support on our behalf.

We must also be able to provide copies of your proof of insurance and registration to our clients, or the insurance company under which clients are covered, if requested. Since professionals may decide not to renew coverage/registration, and would therefore no longer meet our requirements, we ask for annual proof of current status in both these areas.

I'm a counsellor currently seeing a private client who has informed me they are able to access counselling coverage through Arete - what should I do?

Please ask your client to call our intake lines at 1-877-412-7483 or 1-877-922-8646 so we can verify their insured status and enable session coverage.

If you are not already in our established network, you will need to be approved as an Arete service provider. This is assessed on a case by case basis. We would be happy to help you with this and ask you to contact us at network@aretehr.com.


What is the billing process?

At the end of each month we pay you for work completed during the previous month or before. We encourage you to keep on top of your billing by sending us an invoice every month.

Invoices can be emailed to clinical@aretehr.com or faxed to 403-252-6161.

Invoices received up to the 7th of each month are processed for payment that month, but only those related to work completed in the previous month are included in your payment. For example, you can send invoices up to July 7 for any sessions held in June (or before). If any of those invoices accidentally include July sessions, payment for those sessions will be held for payment in August.

It’s important to note that no invoices are paid unless your corresponding reports are up-to-date by the 7th of each month.  In addition, a signed Consent Form must also be on file with us before an invoice can be approved.

Please note: late cancellation and no-show fees are billable directly to the client.


  • invoice by the 7th of each month for sessions completed the previous month
  • send a separate invoice for each client you assist
  • use a unique invoice number on each invoice
  • make sure we have a signed Consent Form filed for each client assisted so that your invoices can be approved

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Invoice Template (Excel file for PC or Mac) – This template includes an invoice on the first tab and instructions on the second tab, making it easy to create an invoice that meets our billing requirements.

Consent Form (PDF) – This form must be signed during your initial meeting with each new client and then sent to us by fax (403-252-6161), or scanned and emailed to: clinical@aretehr.com.

Why does the invoice number need to be different on each invoice?

Each invoice you send us must have a unique invoice number—meaning, one that hasn’t been used before.

If you don’t already have an invoice numbering system in place, you may wish to use the following approach: create a distinct invoice number by combining the confidential client number with the session number. For example: 23456-1. The next invoice would therefore be 23456-2, and so forth.

Please remember: all invoices, regardless of whichever distinct numbering system you use, must include a reference to the confidential client code somewhere on the invoice. Invoices received without confidential client codes and distinct invoices numbers cannot be honoured.  Confidentiality is our priority, please do not include client names on invoices.

A sample invoice template can be downloaded here: (Excel file for PC or Mac)

Why do I need to send separate invoices for each client that I assist on Arete’s behalf?

Because your work with clients is on an individual basis, we require individual invoices for each client you assist. You may bill us for multiple sessions for the same client on one invoice, but not for different clients.

This system also makes it easy for us to track and locate payment records, should you ever have a question regarding a particular invoice.


Download essential forms below or sign up for direct deposit.

We also invite you to use our Managing Excellence, Health Sense, and Life & Work Blog content below to support your work with our clients.

download-20px DOWNLOAD FORMS

Invoice Template (Excel file for PC or Mac) – This template includes an invoice on the first tab and instructions on the second tab, making it easy to create an invoice that meets our billing requirements.

Consent Form (PDF) – This form must be signed during your initial meeting with each new client and then sent to us by fax (403-252-6161), or scanned and emailed to: clinical@aretehr.com.

If you would like us to pay your invoices using electronic funds transfer (EFT):

  1. scan a VOID cheque for the account where you would like to receive payment
  2. email it to: clinical@aretehr.com

Why Your Work is Important to Us

Managing Excellence

Many of your clients may hold responsible positions at work. It’s not easy when you’re the “buck stops here” person in an organization. Owners, managers, team leaders and key representatives face the challenge of keeping the organization on track, while at the same time, encouraging and motivating the individuals who help make that happen.

Sometimes a little advice or some fresh ideas can make a difference when key individuals run into situations that threaten to throw things off. Our Managing Excellence series offers practical suggestions in a down-to-earth style. New topics are added regularly.

Feel free to mention these as an extra resource to your clients, if appropriate.

The Flipside of Saying Yes

We’re encouraged to say yes to new projects and commitments at work. Saying yes means we’re enthusiastic and ambitious, right? But it has a flipside we sometimes forget about.

read more

Health Sense

Our popular Health Sense series of bulletins offers helpful ideas and support to employees/members. Take a look and use these as a catalyst for discussion if you find them helpful.

Oversharing at Work

Sharing is a good thing, right? It certainly is, if you’re referring to good news, great results, wealth or happiness! What about at work?

read more

The Life & Work Blog

It’s simple, really. We believe a healthy organization means a healthy work environment. And a healthy work environment is one where people feel valued, can be productive, have fun and thrive.

Our Life and Work Blog includes wellness tips, ideas about how to handle challenging work situations, and invites readers to ask questions of our CEO, Allan Stordy. We hope you find the practical suggestions and viewpoint interesting and valuable for both you and your clients.

Here’s a sample of what our blog offers:

One Person’s Journey Back to Work after Depression

I stared at the black hole, climbed down a bit, then slowly made my way back up. Work plays an important part in our mental health. It adds to our sense of identity, satisfaction and self-worth. The longer a person is off the job because of absence rooted in a mental...

read more

Five Lies Eating Disorders Tell Their Sufferers

Eating disorders thrive in secrecy, convincing the sufferer of many lies in order to keep them on a path of self-destruction. Whether it’s the restrictive practice of anorexia nervosa, the binge and purge cycle of bulimia nervosa or the compulsive overeating of...

read more

Contact Us

Do you need more help or want to talk to someone?

Email: clinical@aretehr.com

Phone: 1 888 255-5196. Press 1 at the prompt.

Arete HR
attn: Professional Network
8180 Macleod Trail SW
Suite 210
Calgary, Alberta T2H 2B8

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