For Professionals

If you’re one of our national network of professional experts—whether a psychologist, therapist, legal or financial expert, nutritionist, eldercare consultant, workplace wellness consultant or human resources specialist—we’re so glad you’re part of our team.

The work you do to support our individuals, retirees and organizations, and the confidential, respectful and professional way that you carry out that work, ensures the Arete team of experts will continue to set the highest standard for assistance programs in Canada for a long time to come.

Log In to e-Tera™

Log in to e-Tera—our online reporting tool for our professional network of experts—and be sure to bookmark the link so you always have it handy!

Join Us

You’re interested in joining the Arete Network? Wonderful!

Because we want an incredible experience for our clients, and the role our professional experts play is so important to the work we do, we look for:

counselling professionals who:
  • Hold either a master’s or PhD degree in their field of practice
  • Provide annual proof they are a member in good standing of a relevant professional registering body, indicating compliance with the appropriate code of ethics and legislation
  • Can provide annual proof of a minimum of $2 million in professional practice insurance per incident/claim
  • Have access to PIPEDA-compliant video technology and the ability to have our consent form signed electronically for clients who use telehealth counselling
  • Are fluent in English, French or both
  • Have a minimum of five years post-graduate counselling experience*
  • Are a good fit with the Arete ‘people-first’ culture

*Exceptions may apply in certain jurisdictions, subject to approval from the Arete Clinical Director.

For more information or to apply as a counsellor in the Arete Network, visit our Join the Arete Network page.

other professionals who:
  • Provide annual proof they are a member in good standing of a relevant professional registering body, indicating compliance with the appropriate code of ethics and legislation
  • Are fluent in English, French or both
  • Are a good fit with the Arete ‘people-first’ culture

For additional criteria relevant to your specific field of practice, or to inquire about joining the Arete Network, please contact us.

Contact Us

If you have questions not addressed through the FAQs, contact us today. 

Resources for Professionals

Consent Form. At your first session together, you must review and discuss the Arete consent form with your client.

Change of Address Form. Moved? Complete a Change of Address Form and we’ll add this information to your professional summary, which is used to match you with clients.
What is the general process when working with an Arete client?

The basics of our process are as follows:


The client calls Arete to request support.

  • We carefully review our referral network to determine the best fit. We work hard to ensure our clients are always connected to the professional best suited to meet their needs. This means there is no guarantee that professionals will receive a specific number of referrals within a given time period.
  • We check with the counsellor to see if they can accept the referral.
  • Once accepted, we send you a referral package via email with the client’s first name and last initial only, along with a confidential code.
  • We pass your contact information to the client, to enable them to initiate contact. We encourage clients to take ownership for their health and well-being. That’s why proactively booking an appointment with you is a part of our process.

The client calls you and books the initial appointment.

  • You collect contact information from the client and provide them with your office location.
  • You provide us with the date of the initial appointment.If they haven’t called after a week, please advise us and we’ll follow up.



First session:

  • At your first session together, you must review and discuss the Arete consent form with your client.
  • Log into e-Tera and enter the treatment plan and your first session report.

Subsequent sessions:

  • Enter the session reports in e-Tera and email an invoice, minimum monthly.



  • Enter the treatment conclusion information in e-Tera, which will close the file.
  • Note that we will follow up after 60 days of inactivity to check in on the counselling status and to ensure timely file closure.
How do you keep client information and data secure?

Client privacy, confidentiality and data security is of the utmost importance to us. To maintain this high standard:

  • all Arete employees are bound by a confidentiality agreement and any personal information is collected in accordance with privacy legislation;
  • our online reporting system, e-Tera, employs a confidential client coding system as well as two main applications (one for Arete staff and one for its counselling professionals) that have a separation of data between the intake process, the professional counselling sessions and the plan administration data to ensure privacy is maintained at all times during the transfer and recording of information;
  • the nature and content of counselling sessions cannot be shared without the written consent of the client; and
  • employers may be provided with high-level, aggregate program usage reports on occasion, though these reports never include any identifying information.
I'm a counsellor currently seeing a private client who is able to access counselling coverage through Arete—what should I do?

If you’re already a member of the Arete professional network, please ask your client to call us at 1-877-412-7483 so we can verify their status and start their session coverage.

If you are not already a member of our network, you will need to be approved as an Arete service provider.

I've added a new specialization to my practice. Is there any way to note this in your database?

Yes, you can email any new training or areas of practice to We’ll add this information to your professional summary, which is used to match you with clients.

Why do I need to send annual proof of my registration and insurance?

Our professional counsellors must be in good standing with their insurance and professional associations. Ensuring both insurance and professional registration are up to date on an annual basis protects the interests of the individuals you support on our behalf.

We must also be able to provide copies of your proof of insurance and registration to our clients, or the insurance company under which clients are covered, if requested. Since professionals may decide not to renew coverage/registration, and would therefore no longer meet our requirements, we ask for annual proof of current status in both these areas.

What is Arete’s billing process?

In a nutshell, at the end of each month, we pay you for work completed during the previous month or before. Here are a few reminders:

  • By logging into e-Tera, you can either submit A) all your outstanding invoices from the My Caseload page or B) individual invoices from a client’s Treatment Summary page.
  • You can generate a comprehensive invoice list that can be used for your own recordkeeping from e-Tera’s My Caseload page.
  • We don’t send end-of-year tax receipts.
  • Invoices aren’t paid unless your corresponding reports are up to date by the end of the month and/or if they’re submitted 90 days past their deadline.
  • Arete will cover one no-show/late cancellation fee per referral on a client’s behalf, at the Arete rate.

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