For Organizations

Do you receive Arete assistance services for your business or organization through your insurer?

Fantastic! Our assistance program provides access to confidential and professional guidance to help you support your employees, navigate human resources, financial and legal situations as well as critical incidents that may arise at your organization.

Through this program you can access*:

  • The Healthy Business Bookmark website. A carefully curated online library of business information and resources (sample forms, how-to guides, podcasts and videos)
  • Telephone guidance. Speak to human resources, financial and legal experts who understand the challenges you face
  • Critical Incident Stress Debriefing. In the event a critical incident, your organization has access to trained professionals who can help you plot a course of action and support those affected
  • Employer-referred psychological counselling. To help you support employees who are struggling with personal or work-related challenges affecting their well-being

 

*These services may vary by plan. Contact us for plan details.

Contact Us

If you need support, call us at 1-877-412-7483 to talk to our intake team who can pair you with a professional best suited to meet your needs. You can also email us a question through our contact form.

Are you interested in learning more about services offered to businesses and employees through Arete?

Sounds great! Our programs for businesses and employees, described below, provide support in order to build resilience and improve outcomes.

Business Assistance Program (Acumin®)
Businesses without financial resources for complex human resources, legal and financial guidance can use Acumin to gain access to curated resources as well as telephone support from Canadian experts in these fields.

Employee Assistance Programs (Arive®)
Arive helps organizations support employees or members and their families through a high-quality, confidential counselling system and access to specialized guidance (legal, financial, etc).

Contact Us

If you’re interested in purchasing our business or employee assistance coverage for your organization, connect with your insurance advisor, or contact us today.

Resources for Organizations

Business Health. Check out this page for valuable articles designed to help you keep your business healthy, and on track.

Head Forward Podcasts. Have a look through our library of Head Forward podcasts, all aimed at building personal, professional or organizational resilience.

Here are answers to a few questions we get often:

What should I expect when I call for business assistance?

With Arete, you are merely a phone call away from confidential and professional human resources, legal or financial support—whenever you need it.

As a business assistance client, you will simply:

  1. Call us at 1-877-412-7483 and provide your policy number.
  2. A member of our intake team will actively listen to your issue and will work with you to identify and match you with the human resources, legal or financial professional best suited to meet your needs and most likely to produce a successful outcome for your business.
  3. The professional will then connect with you by phone and you’ll work together to address your issue.
  4. If you’re looking to refer employees who are struggling, we have an extensive Canadian counsellor network that can provide the timely and confidential support employees need—either through phone, video or in-person sessions. To refer an employee, have them call us at 1-877-412-7483 and provide them with your customer number and their employee number (note they may also be asked for their referring manager’s name). We’ll take care of the rest.
  5. Depending on your plan, you may also have access to the Healthy Business Bookmark—a carefully curated online library of business information and resources (including sample forms, how-to guides, podcasts and videos) you can access at any time to supplement the professional telephone guidance. If you’re not sure if it’s included in your plan, contact us and we’ll let you know.
My employees are covered under the Employee Assistance Program with Arete. What can they expect if they call for counselling support?

With Arete, your employees are merely a phone call away from confidential and professional support—whenever and however they need it.

If an employee needs support, they simply:

  1. Call us at 1-877-412-7483 and provide their certificate and policy number.
  2. Next they’ll have a confidential conversation with a member of our intake team who will actively listen to their concerns and work with them to identify and match them with the professional from our extensive Canadian counsellor network best suited to meet their needs and most likely to produce a successful outcome.
  3. Your employee will then contact the counsellor to book their session and begin accessing support.
  4. Note that employees can access support in person, by phone or video.
My employees are covered under the Employee Assistance Program with Arete. What can they expect if they call for support other than counselling?

With Arete, your employees are merely a phone call away from confidential and professional support—whenever and however they need it.

If an employee needs support, they simply:

  1. Call us at 1-877-412-7483 and provide their certificate and policy number.
  2. Next they’ll have a confidential conversation with a member of our intake team who will actively listen to their concerns and work with them to identify and match them with the professional from our extensive Canadian network best suited to meet their needs.
  3. The professional will then connect with your employee and they’ll work together to address their issue.

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