Our Research

Given the prevalence and effect of poor employee mental and physical health on Canadian businesses, we’ve made significant investments in independent research to assess the value and impact of member assistance programs. Not only is it the right thing to do, it also helps to ensure our solutions are driven from evidence-based outcome research.

Through the data, we’ve seen time and again the significant return on investment in assistance programs, including improved health and productivity outcomes, increased engagement and savings across other lines of benefits.

Read about some of our research below, and see first hand the impact of assistance programs on Canadian businesses and their employees.

Therapeutic Alliance: Client-Counsellor Connections that Matter

Learn about the big impact therapeutic alliance (client-counsellor connection) has on clients’ mental health journeys—particularly for clients of our Arive Employee Assistance Program.

Measuring Successful Counselling Delivery at Arete: The ImpactMetrix

Introducing the ImpactMetrix—an analytic tool that generates metrics for counsellors in the Arete Network and helps us ensure client experiences are the best they can be.

Productivity Outcomes and Employer Savings for Arete Arive Users

An independent study illustrates how use of the Arive Employee Assistance Program translates into significant improvements in employee productivity, presenteeism, reduced unplanned absences and meaningful reductions in employer costs.

A Conversation about Connection

Dr. Bill Howatt of Howatt HR and Arete’s Shandy McLean shared their thoughts with the International Foundation of Employee Benefit Plans on the importance of using digital mental health tools to build connection among employees who are physically distant.

Critical Incident Stress Debriefing—Support When You Need it Most

When traumatic incidents happen, we’re often at a loss for where to begin to ensure staff get the support they need to process the event. Arete’s Critical Incident Stress Debriefing support services can, and does, help.

Video-based Counselling Shifts to the Mainstream

An assessment of the value and efficacy of video-based counselling as compared to traditional, in-person counselling.

Mental Health Stigma—a Barrier to the Use of EAPs

This study illustrates the association between worker perceptions of stigma and their comfort with accessing Employee Assistance Programs (EAPs) when in need—and shows a path forward for employers.

Job Stress and the Impact on Employee Wellness and Performance

Job stress is a top source of worry for many and one of the reasons workers seek help through their Employee Assistance Program (EAP). This study—conducted using Arete EAP data—looks at the prevalence of job stress in Arete EAP users and its impact on individuals (relative to those using the service for other reasons) and organizations.