Video-based Counselling Shifts to the Mainstream


This feature article from the Journal of Employee Assistance, written by Dr. Marc Milot of Workreach Lab, addresses common questions and provides well-researched insights into the value and efficacy of video-based counselling as compared to traditional, in-person counselling for Employee Assistance Programs (EAPs).

Dr. Milot’s research (based on Arete data) confirmed in-person and video-counselling to deliver EAP counselling were comparable in achieving several outcomes. While highlighting the importance of offering the ability to select either in-person or video-counselling to maximize user satisfaction and positive outcomes, Dr. Milot also provides a number of research-informed best practices for providers to ensure video-based counselling doesn’t create technological challenges that could disrupt clinical services.

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