For Employees

Your organization is supporting you and your family with an Employee Assistance Program from Arete? Congratulations! Your employer knows that we can all be impacted by personal or work-related challenges, and that your well-being is important to them, and to their business. Through accessing support, you’ll feel like your best self again, sooner, all while building resilience to navigate other life challenges that may crop up in the future.

What can you and your family members access support for? Call us to help with things like*

  • Personal and relationship counselling
  • Work-related challenges
  • Childcare navigation support
  • Eldercare issues
  • Addiction or dependency concerns
  • Legal issues
  • Financial concerns
  • Nutritional guidance
  • Family challenges

 

*Services may vary by plan. Contact us for plan details.

Contact Us

If you need support, call us at 1-877-412-7483 to talk to our intake team who can pair you with a professional best suited to meet your needs. You can also email us a question through our contact form.

Resources for Employees

Your Wellness. Check out this page for valuable articles designed to help you build resilience and stay well—whether at work or at home.

Keep Talking Videos. Check out our Keep Talking video collaboration with CTV Two featuring everyday Canadians who have faced and met the challenge of mental wellness issues.

Head Forward Podcasts. Have a look through our library of Head Forward podcasts, all aimed at building personal, professional or organizational resilience.

Here are answers to a few questions we get often:

I’m covered under the Employee Assistance Program with Arete. What can I or my family members expect if we call for counselling support?

With Arete, you are merely a phone call away from confidential and professional support—whenever and however you need it.

If you or your family member need support, you simply:

  1. Call us at 1-877-412-7483 and provide your certificate and policy number.
  2. Next you’ll have a confidential conversation with a member of our intake team who will actively listen to your concerns and work with you to identify and match you to the professional from our extensive Canadian counsellor network best suited to meet your needs.
  3. You will then contact the counsellor to book your first session and begin accessing support.
  4. Note that you can access support in person, by phone or video.
My employer has referred me for counselling through their business assistance program. How does this work?

Once your employer has made the referral, you’d simply:

  1. Call us at 1-877-412-7483 and provide the customer number and employee number your employer would have given you with the referral (note that you may also be asked for your referring manager’s name).
  2. Next you’ll have a confidential conversation with a member of our intake team who will actively listen to your concerns and work with you to identify and match you to the professional from our extensive Canadian counsellor network best suited to meet your needs.
  3. The professional will then connect with you and you’ll work together to address your issue.
  4. While in person sessions often yield the best results, note that you can also access telehealth support through phone or video.
  5. Note that while your employer has made the referral for support in this case, they receive no information pertaining to your counselling sessions.
I understand that my plan includes guidance for more than just counselling. How can I or my family members access these other supports (like nutritional guidance or eldercare supports)?

As with counselling, you are just a phone call away from accessing these other confidential and professional supports—whenever and however you need them.

If you or your family member are looking to access support other than counselling, you simply:

  1. Call us at 1-877-412-7483 and provide your certificate and policy number.
  2. Next you’ll have a confidential conversation with a member of our intake team who will actively listen to your concerns and work with you to identify and match you to the professional from our extensive Canadian counsellor network best suited to meet your needs.
  3. The professional will then connect with you and you’ll work together to address your issue.
Is this service confidential? I’m concerned about my employer knowing I’m accessing counselling.

Respect for your privacy starts as soon as you contact us. All Arete employees are bound by a confidentiality agreement and any personal information about you is collected in accordance with privacy legislation.

After your signed consent form is returned by your counsellor, subsequent communications never include your name or other identifying information. Instead, a confidential client coding system is used to protect your privacy. Details on the nature and content of your counselling sessions cannot be shared with anyone without your written consent, and your counsellor is further governed by their professional association’s code of conduct and ethics requirements, which are in place to protect your privacy.

While your employer may be provided with high-level, aggregate program usage reports on occasion, these reports never include any identifying information. In fact, if there is any risk of exposure at all, we simply don’t issue them because your privacy comes first.

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